Shipping policy

Shipping Policies

  • We will evaluate your shipment once the order is in the warehouse and choose the lowest cost carrier either our parcel carriers or a set pallet rate.  This is based off of the weight and dimensions of the order.
  • Small orders will typically be shipped via FedEx ground or USPS Priority Mail and the rate will vary.
  • Each zip code has a specific pallet rate which will be displayed at checkout.  You will also see the corresponding residential and lift gate charges for pallet shipments at checkout as well.
  • The pallet rate shipments will be shipped using a network of freight carriers, if you have specific carriers that you want or do not want to use please call us at 1-888-880-8178. Please note that selecting a specific carrier may incur additional costs higher than the displayed pallet rate and may be a different transit time than that of the fixed rate carrier.
  • Shipping charges are added to all orders at the time that they are shipped. The charge will be added to the invoice and billed according to the default account terms. 
  • Any additional shipping services requested by customers or billed by the shipping company (including, but not limited to, address changes, inside delivery, redelivery, liftgate service, residential delivery fees, storage fees) will be added to the invoice and billed according to the account terms. 
  • We are not able to bill direct to a customers FedEx or UPS account. The customer can arrange for their own shipping company to pick up the order, “Customer arranged shipping” should be requested when placing the order.
  • Orders are shipped “FOB: Origin”. Products becomes the legal property of the buyer once they leave our warehouse.

Will Call Policies

  • Will call orders are by appointment only.
  • Once the will call order is ready for pick up we will reach out to set your appointment. You are also welcome to give us a call.
  • Add-on orders are not able to be accepted at the time of the will call. Add-ons or changes to the order must be done with a sales or customer service employee. We can always process a second order and have both ready but this may take additional time.
  • Customers arriving outside of the scheduled time slot will be helped as soon as possible, but may have to wait for service.
  • Customers are requested to park in the parking spot and call the warehouse number provided to you. We will deliver your order right to your car.
  • If you do need to leave your vehicle please make sure to wear a mask at all times.
  • See our Contact Us page for addresses and directions to our warehouses

Shipping Damage and Defective Items

  • The customer is responsible for inspecting orders upon delivery. Any items that are signed for as received in good condition, and then later reported as damaged, may not be eligible for a refund.
  • If you receive a damaged shipment:
    • Accept the shipment. Do not refuse or return it.
    • Note the damage on the delivery receipt (if shipped by truck) or with the driver (for UPS/FedEx parcels). Keep a copy of the document with the damage noted.
    • If you think there is damage, but cannot tell how much, write a note such as “1 box crushed, damage subject to further inspection”.
    • Take photos of the pallet/box before unpacking it.
    • Keep all boxes and packing materials until the claim is settled, they may be needed for an inspection.
    • Contact Morebeer! Pro with the details of the damage. Morebeer! Pro will file a damage claim on the customers behalf.
  • Defective items must be reported to Morebeer! Pro within 60 days of receipt, or no credit will be given.
    • Morebeer! Pro will issue a credit or ship a replacement for most defective products. If a manufacturer handles technical support and returns directly, the customer may be referred to the manufacturer for service.